Because WHANSON ENGINEERING SERVICES provides custom industrial engineering and manufacturing solutions, standard consumer refund guarantees do not apply.
Where a commercial transaction or order exists, the applicable terms, conditions, and technical specifications outlined in the confirmed quotation or contract will govern all aspects of delivery, quality acceptance, cancellations, and potential refunds or rework.
Orders for custom-manufactured components or dedicated engineering services cannot typically be cancelled once production or work has commenced. Any potential cancellation must be discussed directly and may be subject to material and labor costs already incurred.
If delivered components fail to meet the mutually agreed written technical specifications, the issue will be handled in accordance with the specific commercial agreement in place for that order, which may include rework or replacement rather than a financial refund.